Refund policy

We accept exchanges and returns within 15 days of receiving your order, both in Uruguay and abroad.

Items must be in their original condition, including the box and all packaging. Exchanges will not be accepted for products showing any signs of use.

GIA products are exclusive and produced in small quantities; for this reason we cannot guarantee stock availability for exchanges. If the replacement product is not in stock, you may exchange it for any other GIA product of equal value, or receive a store credit with no expiration date.

Once we receive the package at our headquarters, we will need 3 to 7 business days to process the exchange. If the returned product does not meet the conditions detailed above, the package will be sent back.

Shipping costs for the new delivery, as well as for sending the item back for exchange, are in all cases the customer's responsibility. This also applies to international orders.

To start an exchange or return: write to us at help@giastore.uy with your order number and we will guide you through the process.