FAQ

1. Where are GIA garments and accessories manufactured?
All our clothing and accessories are made in Uruguay by talented artisans, using traditional techniques and carefully selected materials.

2. What materials does GIA use in its products?
We primarily use high-quality Uruguayan merino wool, select cowhide, and sustainable natural materials that respect the environment and guarantee durability.

3. How can I care for and maintain my GIA knitwear?
We recommend hand washing in cold water, drying flat, and avoiding harsh chemicals. For more details, see our dedicated care guide in the "Garment Care" section.

4. What is GIA’s sustainability policy?
At GIA, we are committed to conscious and sustainable fashion, committed to animal welfare, fair trade, and reducing environmental impact through circular processes and local production.

5. Do you ship internationally?
Yes, we ship internationally. You can check costs and estimated delivery times by selecting your country during the checkout process.

6. How to choose the correct size?
We have a clear and detailed sizing chart for each product to help you choose the size that best suits you.

7. Does GIA accept exchanges and returns?
Yes, we accept exchanges and returns within the first 15 days of receiving the product, as long as it's in its original condition. See our full policy in the "Exchanges and Returns" section.

8. Can I request a personalized or custom-made garment?
Yes, we offer the option to customize some garments and accessories according to your preferences. Contact us directly via the contact form to make your special request.

9. What is the average production time for custom garments?
The average turnaround time varies between 2 to 4 weeks, depending on the type of customization requested and the availability of materials.

10. How do I contact GIA if I have any additional questions or suggestions?
You can contact us using the contact form available on the website, send us an email to contacto@giastore.uy , or write to us directly on our social media channels.

We're here to help you every step of the way!